Delivery Information
1. Shipping Destinations Novaray ships both domestically and internationally. We provide reliable delivery services to hospitals, clinics, and private practices worldwide.
2. Order Processing Time
Standard Items: Orders are typically processed and ready for shipment within 1–3 business days after payment confirmation.
Refurbished/Large Equipment: To ensure quality, some reconditioned units may require additional final testing or professional crating, which may take 5–7 business days.
3. Shipping Methods & Carriers We partner with reputable global and local logistics providers (such as DHL, FedEx, and specialized freight carriers) to ensure your equipment arrives safely.
Small/Medium Items: Shipped via standard express couriers.
Large/Heavy Equipment: Shipped via specialized freight or cargo services with palletizing/crating options.
4. Packaging & Safety The safety of your medical equipment is our priority. All items are professionally packed using shock-absorbent materials and heavy-duty boxes or wooden crates to prevent damage during transit.
5. Tracking Your Order Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time.
6. International Shipping & Customs For international orders, please note that customers are responsible for any customs duties, taxes, or import fees required by their respective countries. Novaray is not responsible for delays caused by customs clearance processes.